Shopping and checkout

Add items to your cart from any product page or category page. Your cart is tied to your account, so items stay saved when you sign back in on another device. Quantities can be changed or removed at any point before you submit the order.

At checkout you provide the name, phone number, and address we use for fulfillment. Please double-check the phone number — it is how our team reaches you if an item is short-stocked, a substitute is available, or a delivery driver needs building access instructions.

Prices and stock come from our in-store inventory system and can change during the day. If an item sells out between your order and our review, we will contact you to offer a substitute, a partial fulfillment, or a refund of that line item. We never substitute a product without telling you first.

Sales tax is calculated automatically at New York State and Erie County rates. If your account has an approved tax-exempt certificate on file, tax is removed automatically at checkout — you do not need to ask for it each time.

After you submit, the order is created in our store system and a confirmation appears with your order number. Keep that number: it is what you reference for pickup, delivery, returns, and any support request. Your full order history, with status, items, and totals, is always available on your account page.

Payment for online orders is captured through our secure payment processor. We never see or store your full card number. For large, special-order, or contractor orders, our team may contact you to arrange a deposit or an invoice instead.