Privacy Policy
Effective Date: May 1, 2026 · Last Updated: June 12, 2026
This Privacy Policy describes how Broadway Hardware Store ("BHS") collects, uses, stores, shares, protects, and otherwise processes personal information. By interacting with BHS, you acknowledge that you have read and understood this Policy and consent to the practices described herein.
ARTICLE 1 — COMPANY INFORMATION
Broadway Hardware Store ("BHS") is a hardware retail business and service provider located in Buffalo, New York.
- Business Name: Broadway Hardware Store (BHS)
- Address: 1086 Broadway Street, Buffalo, New York 14212
- Phone: (716) 803-8300
- Email: support@broadwayhardwarestore.app
- Website: https://www.broadwayhardwarestore.app
ARTICLE 2 — SCOPE OF THIS POLICY
This Privacy Policy applies to information collected through:
This Policy applies whether information is collected electronically, in person, by telephone, by email, through paper forms, or through any other lawful means.
- Our retail store operations
- Our websites
- Mobile applications
- Membership programs
- Customer accounts
- Online forms
- Service requests
- Customer support communications
- Marketing activities
- Promotions and events
- Business partnerships
- Social media interactions
- Digital advertising platforms
- Third-party integrations authorized by BHS
ARTICLE 3 — INFORMATION WE COLLECT
3.1 Personal Information
We may collect personally identifiable information, including but not limited to:
- Full legal name
- Business name
- Mailing address
- Billing address
- Shipping address
- Email address
- Telephone number
- Mobile number
- Date of birth
- Government-issued identification
- Driver's license information
- Tax identification information
- Membership information
- Account credentials
- Usernames
- Passwords
- Profile information
3.2 Transaction Information
We may collect information related to commercial transactions, including:
- Products purchased
- Services requested
- Product returns
- Exchanges
- Warranty claims
- Purchase history
- Order records
- Invoice records
- Payment records
- Membership purchases
- Subscription records
- Service appointment information
3.3 Payment Information
When making purchases, payment information may be collected and processed by approved third-party payment providers. Information may include:
- Credit card information
- Debit card information
- Billing information
- Payment authorization data
- Transaction identifiers
BHS generally does not store complete payment card numbers unless required for lawful business purposes.
3.4 Technical Information
When interacting with our website or digital services, we may automatically collect:
- IP addresses
- Device identifiers
- Browser type
- Operating system
- Network information
- Website usage information
- Access dates and times
- Referral URLs
- Device location information
- Session information
- Diagnostic data
3.5 Customer Communications
We may collect and retain:
- Email correspondence
- Telephone records
- Customer support interactions
- Service requests
- Complaints
- Suggestions
- Survey responses
- Reviews
- Social media communications
ARTICLE 4 — METHODS OF COLLECTION
Information may be collected:
- Directly from customers
- Through in-store purchases
- Through online purchases
- Through account registration
- Through membership applications
- Through service requests
- Through surveys
- Through promotions
- Through events
- Through customer support interactions
- Through website analytics
- Through cookies and tracking technologies
- Through third-party business partners
ARTICLE 5 — PURPOSES OF PROCESSING
We may collect and process information for legitimate business purposes, including:
5.1 Business Operations
- Processing orders
- Fulfilling purchases
- Managing inventory
- Managing memberships
- Providing customer support
- Scheduling services
- Delivering products
- Processing returns
5.2 Security Purposes
- Preventing fraud
- Investigating suspicious activities
- Verifying identities
- Protecting customer accounts
- Maintaining system security
- Enforcing company policies
5.3 Legal Purposes
- Compliance with applicable laws
- Compliance with court orders
- Compliance with regulatory requirements
- Responding to lawful government requests
- Establishing legal claims
- Defending legal claims
5.4 Improvement of Services
- Improving website functionality
- Enhancing customer experience
- Conducting market analysis
- Developing new services
- Improving operational efficiency
5.5 Communications
- Responding to inquiries
- Sending account notifications
- Sending service updates
- Sending membership notices
- Sending transactional communications
ARTICLE 6 — MARKETING COMMUNICATIONS
BHS may use contact information to send promotional materials, product announcements, service updates, event notifications, membership offers, special discounts, seasonal promotions, and business updates.
Customers may opt out of promotional communications at any time. Opting out does not affect our ability to send transaction confirmations, billing notices, security alerts, legal notices, or service-related communications.
ARTICLE 7 — COOKIES AND TRACKING TECHNOLOGIES
Our digital platforms may use cookies, session cookies, persistent cookies, analytics technologies, pixel tags, web beacons, and similar technologies. These may be used to improve functionality, analyze traffic, personalize experiences, detect fraud, and measure marketing effectiveness.
Users may modify browser settings to limit or disable cookies; however, certain features may not function properly.
ARTICLE 8 — DISCLOSURE OF INFORMATION
BHS does not sell personal information to third parties. We may disclose information under the following circumstances:
8.1 Service Providers
Information may be shared with vendors providing:
- Payment processing
- Website hosting
- Cloud storage
- Marketing services
- Security services
- Analytics services
- Technology support
8.2 Legal Compliance
Information may be disclosed when required:
- By law
- By subpoena
- By court order
- By regulatory authorities
- During investigations
- To protect public safety
8.3 Business Transactions
Information may be transferred in connection with:
- Mergers
- Acquisitions
- Asset sales
- Bankruptcy proceedings
- Corporate restructuring
8.4 Protection of Rights
Information may be disclosed when reasonably necessary to:
- Prevent fraud
- Protect customers
- Protect employees
- Protect property
- Protect legal rights
- Enforce contracts
ARTICLE 9 — DATA SECURITY
BHS maintains commercially reasonable safeguards designed to protect information against unauthorized access, accidental disclosure, loss, theft, destruction, and alteration. Security measures may include access controls, password protections, encrypted communications, network monitoring, physical safeguards, and administrative safeguards.
Despite these efforts, no security system can guarantee complete protection against all risks.
ARTICLE 10 — DATA RETENTION
Information may be retained for periods determined by legal obligations, business requirements, tax regulations, accounting standards, contractual obligations, and dispute resolution needs. When information is no longer required, it may be securely deleted, anonymized, or destroyed.
ARTICLE 11 — CHILDREN'S PRIVACY
BHS does not knowingly collect personal information from children under thirteen (13) years of age. If information relating to a child under 13 is identified, reasonable efforts will be made to remove such information. Parents or guardians may contact us regarding concerns related to children’s information.
ARTICLE 12 — THIRD-PARTY SERVICES
Our services may contain links to or integrations with third-party websites, applications, and services. BHS does not control and is not responsible for third-party privacy practices, content, security practices, or terms and conditions. Users should independently review applicable third-party policies.
ARTICLE 13 — USER RIGHTS
Subject to applicable law, individuals may have the right to:
- Request access to information
- Request corrections
- Request deletion
- Request data portability
- Object to processing
- Restrict processing
- Withdraw consent
BHS may require verification of identity before fulfilling requests.
ARTICLE 14 — NEW YORK RESIDENT RIGHTS
Residents of New York State may possess additional rights under applicable laws and regulations. Nothing in this Privacy Policy shall be interpreted as limiting any rights provided by law.
ARTICLE 15 — INTERNATIONAL USERS
BHS primarily operates within the United States. Individuals accessing services from outside the United States acknowledge that information may be processed and stored within the United States.
ARTICLE 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, BHS shall not be liable for unauthorized access beyond our reasonable control, third-party cyberattacks, service interruptions, data transmission failures, or actions of third-party service providers. Nothing in this section limits rights that cannot be waived under applicable law.
ARTICLE 17 — POLICY MODIFICATIONS
BHS reserves the right to amend, revise, modify, or replace this Privacy Policy at any time. Changes become effective upon publication unless otherwise required by law. Continued use of services after publication constitutes acceptance of the revised Policy.
ARTICLE 18 — GOVERNING LAW
This Privacy Policy shall be governed by and construed under the laws of the State of New York and applicable federal laws of the United States. Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the courts located in Erie County, New York, unless otherwise required by law.
CONTACT US
Broadway Hardware Store (BHS)
1086 Broadway Street, Buffalo, New York 14212
Phone: (716) 803-8300
Email: support@broadwayhardwarestore.net
Website: broadwayhardwarestore.net
Acknowledgment
By accessing, using, purchasing from, registering with, communicating with, or otherwise interacting with Broadway Hardware Store, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy constitutes the complete privacy notice governing the collection, use, disclosure, storage, and protection of personal information by Broadway Hardware Store (BHS).
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