Return & Exchange Policy

All eligible return requests must be submitted within seven (7) calendar days from the original purchase date shown on the receipt or invoice.

• The return window is absolute and non-extendable. Under no circumstances will returns be accepted after the 7-day period, regardless of product condition, reason, or situation.
• This includes situations such as: change of mind, incorrect purchase decision, unused product after 7 days, installation delays, customer absence or unavailability, or loss or delay of receipt.
• Once the 7-day window expires, the purchase is considered final sale.
• A valid receipt or verifiable proof of purchase is required for all return requests without exception.

A valid proof of purchase is mandatory for any return, exchange, refund, or store credit request.

• Acceptable proof includes: original printed receipt, digital receipt issued by BHS, or verified purchase record from BHS system (linked to phone number or email).
• If a customer does not have a physical receipt, they may request a digital copy through the original point of purchase.
• To retrieve a receipt, the customer must provide the phone number or email address used at checkout. BHS staff may use this information to locate and resend the receipt through SMS or email delivery systems.
• Failure to verify a purchase in the system may result in denial of return or exchange eligibility.

To qualify for return consideration, all items must be: completely unused, completely unopened, in original manufacturer packaging, in original condition without alteration, free from installation, assembly, or modification, and free from damage, wear, or contamination.

• Any item that has been installed, used, opened, modified, cut, drilled, painted, or altered, exposed to water, electricity, chemicals, or heat, or is missing original packaging or components will NOT be accepted for return or exchange under any circumstances.
• BHS reserves the right to inspect all returned items thoroughly before approval. If the product condition does not meet requirements, the return will be denied immediately.

Opened or used items will NOT be accepted under any circumstances.

Certain items are strictly final sale due to safety regulations, manufacturer restrictions, operational policies, and inventory control requirements. These include, but are not limited to:

• All electrical products and components (including wiring, breakers, switches, outlets, panels, and lighting)
• All heaters and heating equipment
• Goodman furnaces (strictly non-returnable and non-exchangeable)
• Any item marked with a "Non-Returnable" sticker or label
• Any restricted product determined by BHS management
• Any special-order or specifically sourced item (unless explicitly stated otherwise at time of purchase)

These items are sold AS-IS — no returns, no exchanges, no refunds, no store credit, no exceptions. Customers are fully responsible for verifying product compatibility, specifications, and requirements before purchase. These items are FINAL SALE.

All approved returns are subject to a 4% restocking fee.

• This fee covers: inventory processing, product inspection, restocking labor, packaging verification, administrative handling, and inventory system updates.
• The 4% fee will be automatically deducted from the total refund amount before processing.
• Example: If a refund is approved for $100.00, the customer will receive $96.00 after the restocking deduction.

The restocking fee applies to all eligible returns without exception.

All approved refunds will be issued strictly to the original form of payment used at the time of purchase. Refund methods may include: original credit card, original debit card, cash (where applicable and approved), or original electronic payment method.

• Refunds are not transferable to other accounts, individuals, or payment methods.
• All returns are subject to: physical inspection of the product, receipt verification, transaction verification, staff approval, and management approval if required.
• Refund processing time may vary depending on bank processing systems, payment provider timelines, internal verification requirements, and fraud review procedures if applicable.
• BHS reserves the right to fully deny any return that does not meet policy requirements, even if the item is presented within the return period.

Exchanges are only permitted when all return conditions are fully satisfied. The item must be eligible for return, meet condition requirements, pass inspection, and must not be final sale or restricted.

• Product availability for exchanges is not guaranteed.
• If the requested replacement item is not available, BHS may offer store credit (if approved), a refund (if eligible), or an alternative product substitution.
• Price differences between exchanged items must be paid by the customer if applicable.

All program fees, service charges, membership payments, and subscription-based fees are strictly non-refundable. This includes, but is not limited to:

• BHS ProMaster™ Individual Membership fees
• BHS ProMaster™ Business Membership fees
• Any contractor program fees
• Any business account setup fees
• Any service activation fees
• Any administrative fees, and any consultation fees or program-related charges

Once payment is made for any program or service-based product, it is considered earned and non-refundable, regardless of usage, activation status, participation level, or cancellation request. No refunds, partial refunds, or prorated refunds will be issued under any circumstance unless explicitly required by law.

This Policy is strictly enforced without exception.

• Broadway Hardware Store reserves full authority to: approve or deny any return request, inspect returned merchandise, verify purchase history, determine eligibility, reject fraudulent or suspicious returns, and enforce policy compliance at store level.
• BHS management decisions regarding returns, exchanges, eligibility, or disputes are final to the fullest extent permitted by law.

By completing a purchase at Broadway Hardware Store, the customer acknowledges and agrees that:

• They have read this Return & Exchange Policy
• They understand all conditions and restrictions
• They agree to the 7-day return limit
• They accept the 4% restocking fee
• They accept all non-returnable item restrictions
• They understand program and service fee non-refundability
• They agree that all decisions are subject to BHS enforcement authority